Case studies

Here are some practical examples of how companies are making transport more inclusive.

A safe place to fly

Heathrow

A man wearing a facemask and gloves at Heathrow airport offering passenger assistance

Staff training

Greater Anglia

Talking buses to help visually impaired customers and journey assistance cards

Stagecoach

Uber Boat

Thames Clippers

The London Eye and a boat on the Thames. A speech bubble points to a dock with the three words location slip.potato.valid

Access advisory panel

Govia Thameslink Rail

A man sat in a wheelchair at a train station

Updated passenger app

First Group

Beyond accessibility

British Airways

A British Airways employee assists passengers with check in

Helping Hand assistance scheme

Brighton & Hove Buses, and Metrobus

A passenger stands at the front of the bus holding their Helping Hands pass up to the camera

Sunflower lanyard scheme

Heathrow Airport

Seeing differently

Arriva UK Buses

A man wears simulation goggles and uses a cane to board a bus

Assisting passengers with dementia

East Yorkshire Buses

An East Yorkshire bus drives down a bus lane

Making bus transport more accessible

First Group

Priority spaces on the inside of a bus

New demand responsive bus service

Stagecoach

A man and a woman standing in the doorway of an accessible bus

Taxi guarantee scheme

Brighton & Hove Buses