How everyone can make a difference

it's everyone's journey logo

Disabled people travel up to a third less than non-disabled people. This has an impact on access to employment, healthcare, education and social activities. Barriers to public transport are not limited to reliability and the physical infrastructure but also include the attitudes and behaviours of staff and fellow passengers.

If everyone using public transport takes small steps to be mindful of their fellow passengers, we can all make transport more inclusive.

Accessible versions of our videos can be found on YouTube.

‘it’s everyone’s journey’ and COVID

The pandemic has seen many changes to how we live and as we return to transport things may be a little different. New rules and systems may bring challenges for some people.

Transport operators are playing their part to keep us all safe and we’re asking everyone to do their bit and be a little more patient with each other. Small changes can make a #WorldOfDifference

Not everyone can wear a face covering due to medical exemptions and remember that not all disability is visible.

Be patient and prepared to help, but always ask first.


Support for disabled people using public transport

Transport support services are available for disabled people.

Leading the way

“At Greater Anglia, we are really serious about doing better in this area. We want everyone to have a good journey with us, so giving our staff the skills and knowledge to always have accessibility in the forefront of their minds will help us achieve that step-change in customer service that we are seeking to provide.”

Greater Anglia pioneers staff training on accessibility issues. Find out more here

Become a campaign partner

If you want to improve transport for disabled people and are a transport operator, technology company, disability group or an organisation that can reach the travelling public, we want to hear from you. Our partner site explains how you can support the campaign.

You can also register for our newsletter and sign up to the Disability Confident scheme.

Guidance is available for frontline staff, to be read alongside wider DfT training resources.

Find out about the government’s Inclusive Transport Strategy, which this campaign is part of, on GOV.UK.

Find out how partners can support the campaign.

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