it’s everyone’s journey’ brings together those who want to improve public transport for disabled people and deliver real change. It has been developed by the Department for Transport in partnership with industry, disability groups and disabled people.
Disabled people travel up to a third less than non-disabled people. This has an impact on access to employment, healthcare, education and social activities. Barriers to public transport are not limited to reliability and the physical infrastructure but also include the attitudes and behaviours of staff and fellow passengers.
If everyone using public transport takes small steps to be mindful of their fellow passengers, we can all make transport more inclusive.
"When I’m on my own I find I have to explain myself to other passengers about why I need a seat...It can be really helpful if people try to avoid the priority seat that might be so important to someone else"
For people with a hidden disability, it can be really hard to show other passengers that we need extra help when we’re travelling.
If you would like to follow the campaign’s progress sign up to our newsletter.
Join the conversation by sharing case studies and your stories which demonstrate how a little consideration can go a really long way.
It can be difficult to access the right information and advice when travelling. These quick links are here to help:
Innovative and practical steps are being taken to improve transport for disabled people up and down the country. Find case studies from transport operators on our partner site.
“At Greater Anglia, we are really serious about doing better in this area. We want everyone to have a good journey with us, so giving our staff the skills and knowledge to always have accessibility in the forefront of their minds will help us achieve that step-change in customer service that we are seeking to provide.”
Greater Anglia pioneers staff training on accessibility issues. Find out more here
If you want to improve transport for disabled people and are a transport operator, technology company, disability group or an organisation that can reach the travelling public, we want to hear from you. Our partner site explains how you can support the campaign.
You can also register for our newsletter and sign up to the Disability Confident scheme.
Guidance is available for frontline staff, to be read alongside wider DfT training resources.
Find out about the government’s Inclusive Transport Strategy, which this campaign is part of, on GOV.UK.
Find out more about the progress that has already been made with the government’s Inclusive Transport Strategy – two year on summary report.
